The following are covered:

• Zipper failure caused by a defect in materials or construction (not extended use or overpacking)
• Seam or structural failure due to manufacturing defect
• Wheel or handle malfunction caused by an internal component defect
• Hardware failure under normal use conditions

The Following are not covered:

• Cosmetic wear: scratches, fading, scuffs, or surface abrasion
• Fabric wear, coating breakdown, or UV degradation from extended use
• Zipper wear from extended use, aggressive handling, or overpacking beyond intended capacity
• Damage from misuse, abuse, overpacking, or unauthorized modification or repair
• Accidental damage
• Damage from extreme temperatures, humidity, chemicals, solvents, sunscreen, or water exposure beyond normal conditions
• Failure to follow care instructions (see our Product Care Guide HERE )
• Airline or carrier mishandling — please seek remedy directly with your airline or carrier first
• Lost or stolen items
• Products purchased second-hand or from unauthorized resellers
• Items marked as final sale, scratch & dent, or lost & found