All items purchased on our website (with the exception of final sale or clearance items) can be returned or exchanged up to 30 days after your purchase date.

What Condition Do Items Need To Be In For A Return Or Exchange?

To qualify for a refund or exchange, all items must be new, unused, and returned in their original packaging, with all original tags attached and in place. Every return is carefully inspected by our inbound team. If an item is found to be damaged, used, or not in restockable condition, it will be set aside for review. In these cases, NOMATIC reserves the right to deny or issue a partial refund based on the condition of the returned product.

Ready to get started? Click here to initiate your return. Canadian customers will receive a return shipping label via email.

To complete your return, place your item in its original packaging and cover or remove the original shipping labels replacing them with the return labels provided. If you do not have the original packaging, we can accept it in another box provided the product and all accompanying parts and accessories are returned.

Yes. Return shipping labels are valid for 30 days from issue date.

How can I return or exchange a gift I received?

You’ll need the original order number to process a return. Please contact the gift giver for this info.

Refunds go to the original payment method. 

What happens if I received the wrong item or a defective product?

Contact Us with your order number and details. We’ll resolve the issue and provide a replacement and return instructions as needed.

What are your return shipping costs?

Canadian Customers: A return shipping label will be provided. Return shipping will be deducted from your refund based on discounted carrier rates:

• Accessories/Apparel: $19.99

• Bags: $24.99

• Luggage: $34.99

What countries do you ship to?

This website only services orders within Canada. If you wish to order product and ship to another country, please visit nomatic.com.

Our team works as quickly as possible to get your order shipped once you place your order. Once an order is placed, we are not able to change delivery addresses or hold orders.

Tracking information is sent via email once your order has shipped, but you can also track your order by logging into your account here.

Sometimes carriers may accidentally mark a shipment as delivered, even though you haven't received your shipment yet. In this case, allow 24 additional hours for the order to be delivered. Packages may say delivered up to 2 hours prior to arrival. If after the additional 24 hours you still haven't received your order, please reach out using Contact us.

For products purchased through nomatic.ca or an approved dealer, we offer a Life Well Lived Warranty. To make the process as smooth as possible we encourage you to register your product by clicking HERE.

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout. During holidays and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order.

How long does it take to get a refund?

Once your return is received and inspected, please allow up to fourteen (14) business days for the refund to be processed.

We stand by the quality of our products with a manufacturer's Life Well Lived Warranty against defects in materials and workmanship. To view our full Life Well Lived Warranty policy, please click HERE.

If you have experienced an issue with your NOMATIC product that is covered by our Life Well Lived Warranty, you can file a warranty claim HERE.

Free Standard Shipping is available on all orders of $139 CAD or more (excluding taxes, coupons, and promotional codes). To qualify, your order subtotal must reach $139 CAD after all discounts have been applied but before any applicable taxes or shipping fees are added.

Free Standard Shipping is subject to the following geographical exclusions:

• Northern Territories: We do not offer Free Standard Shipping to Nunavut, the Northwest Territories or Yukon. Standard carrier rates will apply to these regions.

• Remote/Beyond Destination: Certain rural or remote locations (defined by postal codes that carriers classify as “Beyond Points” or “Air Stage Offices”) are excluded from Free Standard Shipping.