All items purchased on our website (with the exception of final sale or clearance items) can be returned or exchanged up to 30 days after your purchase date.

What Condition Do Items Need To Be In For A Return Or Exchange?

To qualify for a refund or exchange, all items must be new, unused, and returned in their original packaging, with all original tags attached and in place. Every return is carefully inspected by our inbound team. If an item is found to be damaged, used, or not in restockable condition, it will be set aside for review. In these cases, NOMATIC reserves the right to deny or issue a partial refund based on the condition of the returned product.

Canadian Customers: A return shipping label will be provided. Return shipping will be deducted from your refund based on discounted carrier rates:

• Accessories/Apparel: $19.99

• Bags: $24.99

• Luggage: $34.99

Ready to get started? Click HERE to return request form to initiate your return. Canadian customers will receive a return shipping label via email.

Please properly package items, remove original labels, attach the return label, and drop off the return at the designated carrier location.

We stand by the quality of our products with a manufacturer's Life Well Lived Warranty against defects in materials and workmanship. To view our full Life Well Lived Warranty policy, please click HERE.

If you have experienced an issue with your NOMATIC product that is covered by our Life Well Lived Warranty, you can file a warranty claim HERE.

For products purchased through an approved NOMATIC dealer, we offer a Life Well Lived Warranty as long as the products are registered within 30 days of purchase.

You can register your product by clicking HERE.

Sometimes carriers may accidentally mark a shipment as delivered, even though you haven't received your shipment yet. In this case, allow 24 additional hours for the order to be delivered. Packages may say delivered up to 2 hours prior to arrival. If within 24 hours you still haven't received your order, please reach out using Contact Us.

All Purchases made between November 1st and December 31st will be eligible for return or exchange until January 31st.